Contact Policy

At MyKittyPlush, we are committed to providing excellent customer service. If you have any questions about your order, need assistance with a product, or require support, please contact us using one of the methods below.

📧 Email
mykittyplushcustomerservice@gmail.com

📱 WhatsApp / Phone (Colombia)
+57 317 081 5385

Customer Support Hours

• Monday – Friday: 9:00 AM – 6:00 PM (COT)

• Saturday: 9:00 AM – 1:00 PM (COT)

• Sunday & Public Holidays: Closed

Response Time

Our customer support team will respond to your inquiry within 24–48 business hours. Response times may be slightly longer during holidays or periods of high demand.

To Help Us Assist You Faster

Please include the following information in your message:

• Order number

• Full name

• Email address used for the purchase

• A detailed description of your question or issue

Thank you for choosing MyKittyPlush. We appreciate your trust and look forward to assisting you.